How a Pizza Restaurant Masters the Art of Takeout and Delivery
A busy Friday night tells you almost everything you need to know about a pizza restaurant. You can stand near the cut table for five minutes and see whether the operation is disciplined or merely surviving. Orders pile up, phones ring, third-party tablets chirp, drivers move in and out, and someone at the front wants to know why their large pepperoni is taking longer than promised. In that compressed hour, every weakness becomes visible. So does every strength. Take